Not resolved
Customer service
Delivery Service

What is going on at American Pearl? I purchased a pearl neckless on 12/11/2018 from American Pearl.

I got one emailed receipt at the time of purchase, which states that I have already gotten another email detailing shipping, and instructions for tracking shipping. However that email never came. My pearl neckless never came as well. Since then I have contacted American Pearl on 3 different occasions during business hours, both by phone and by "live chat".

No operators are ever available by live chat. The person who answers the phone is only a "receptionist", not an actual customer service agent and has no access to my account. He/she says she will take my info and forward it on to a customer service agent who will call me. Needless to say, I never get a call or email back from customer service.

I have now begun to think this company is all an internet scam.

Either that or the worst customer service one could possibly imagine. Has anyone else had this experience?

Product or Service Mentioned: American Pearl Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $220.

Preferred solution: Full refund.

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